Background info: My first laptop was a Dell Latitude 1420 which i bought from the Dell outlet. Since it was refurbished, it came with a Dell in-home warranty for 3 years (if i remember correctly). The problem: Sometimes, when i would close my laptop to put it to sleep / hibernate, the screen would get messed up. When i openned it back up, the whole screen was white and I could not see anything.
The Solution: Luckily, I found I had this problem early on so I went online and talked to a Dell represenative to see what they could do for me. A couple of days later, a nice fellow came knocking at my door. I explained to him what was going on. He took apart my laptop, cleaned / air can sprayed all the dust away and replaced my screen for me, free of charge. Since that day, I never had a problem with my screen again, nor anything else.
Conclusion: I took a risk by buying a refurbished laptop, but I was glad that Dell gave me the piece of mind by backing up their product with free in home service. I thought I was going to have to ship it somewhere, or that the screen wouldn't be covered. Luckily, that was not the case. I am a repeat customer and believe in the Dell brand and build quality and will continue to shop with them for my computer / latop needs. Thank you Dell.
